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Digital Experience

Creating Customer-Centric Experience Transformations
500 +
Experiences created
3,000 +
Customer experience touchpoints activated
$ 2 B
In growth enabled for a single client

Marketing transformation can’t be about one department or one strategy. It has to be the entire business buying in to change in purposeful and meaningful ways – from the data infrastructure to marketing and customer service – across the entire customer journey.

This is accomplished through more personal experiences that put the customer at the center of the universe, rather than the product or service being sold. To do this, you have to not only understand who your customers are, but also what they want and how they will act in any given moment across every touchpoint.

At Merkle, we design human-centered experiences that are as impactful as they are beautiful. 


NXT Intelligence™

NXT Intelligence™ is a collection of solutions focused on helping clients rapidly assess the opportunities that today’s modern cycle of innovation reveal. Each solution is purpose-built to quickly answer questions about the changing world of technology, innovation, and brand experiences, with Merkle’s strategy, design, and user experience capabilities complementing this work where needed.

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Contentful Accelerator Kit for Enterprise

With increasing consumer demand, it can be difficult to create cohesive digital experiences at scale. Filling the gap between business needs and implementation, CAKE (Contentful Accelerator Kit for Enterprise) is Merkle’s purpose-built accelerator designed to reduce the gaps between your content and business needs.

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Our Clients

dunkin logo
Nagase logo
white logo
Costco logo
gm logo

Our Team

President, Merkle Americas
Managing Director, Strategy
VP, Growth Architect, Merkle
Director of DX Research and Brand Strategy