Experiences with a brand have become just as important to consumers as the price and product quality, making it essential for brands to integrate marketing and customer service efforts. Merkle’s Service Cloud experts can help create positive brand interactions for the accelerated, digital-first customer lifecycle that consumers have come to expect for a proactive customer service approach.
We can help you close the gap between your customer service and marketing teams by integrating your Service Cloud with the rest of your Salesforce tech stack. Along with integrating Service Cloud with every other Salesforce platform, we can also connect it with Yext, Medallia, custom applications, mobile apps, and internal order management systems.
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Merkle’s Service Cloud strategies will help you solve issues faster and grow brand loyalty. Customers don’t choose a single way in which to engage with your brand when they have questions or need help. As a full-service agency, we understand the importance of a cohesive, cross-channel approach to provide assistance where, when, and how your customers need it. We even developed our Social Customer Service proprietary solution to engage with your customers through social listening and achieve a single view of the customer for a better understanding of their behaviors and needs.
- Current-state audit
- Strategic solutioning & architecture
- Global Service Cloud implementations
- Social Customer Service
- Modification to existing deployments
- Support & maintenance