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Salesforce Service Cloud

Resolve customer service cases faster and build brand loyalty
Years of Consulting Partnership
Service Cloud practitioners
Certified Service Cloud consultants

Experiences with a brand have become just as important to consumers as the price and product quality, making it essential for brands to integrate marketing and customer service efforts. Merkle’s Service Cloud experts can help create positive brand interactions for the accelerated, digital-first customer lifecycle that consumers have come to expect for a proactive customer service approach.

We can help you close the gap between your customer service and marketing teams by integrating your Service Cloud with the rest of your Salesforce tech stack. Along with integrating Service Cloud with every other Salesforce platform, we can also connect it with Yext, Medallia, custom applications, mobile apps, and internal order management systems.


The Forrester Wave™: Salesforce Consulting Partners, Q2 2021

In Forrester’s latest evaluation of the top Salesforce Consulting Partners, dentsu is the only company included in the report that is designated by Salesforce as an agency partner. Learn about why dentsu’s Salesforce team – powered by Merkle – is recognized for its transformation stories and strong vision for the market and roadmap to deliver.

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Our Clients


Our Team

Chief Growth Officer, Salesforce Practice
Director of Marketing & Communications
VP, Global Salesforce Solutions Lead